How Komdigi Jateng Maintained Public Trust in the Eye of the Storm

Ensuring the uninterrupted operation of government services is a matter of public importance. The availability of digital services is directly tied to public communication and trust in government institutions. In Indonesia — one of the fastest-growing digital economies in Southeast Asia — millions of people rely on government platforms every day.

In recent years, the country has found itself at the epicenter of DDoS attacks. This raised a critical question for Komdigi Jateng, the Communication, Informatics and Digital Office of Central Java: how to protect infrastructure without compromising service performance.

Here’s how the organization strengthened both its technical resilience and digital reputation with the help of StormWall.

Customer: Komdigi Jateng

Komdigi Jateng (Dinas Komunikasi, Informatika dan Digital Provinsi Jawa Tengah, or the Communication, Informatics and Digital Office of Central Java) is a regional government institution in Indonesia. The department oversees critical digital public services that support government operations across Central Java Province. As a public-sector organization, it is responsible for managing information systems and communication infrastructure.

Together with Indonesia’s Ministry of Communication and Digital Technologies (Komdigi),  Komdigi Jateng is developing a roadmap for integrating online services. One of its key priorities is making e-government services more accessible — from booking medical appointments and paying vehicle taxes to searching for jobs on online employment platforms.

The availability, stability, and security of information systems are essential to maintaining public trust.

Business Challenge: At the Epicenter of the DDoS Typhoon

Indonesia’s digital landscape is characterized by a high level of cyber threats. According to our data, the country accounted for 15% of all DDoS attacks in the Asia-Pacific region in 2025. The most targeted sector remains government institutions, accounting for nearly 35% of threats on the dark web.

This is driven by several factors:

• Political motivations. Hacktivists use DDoS as a form of protest, targeting government websites, ministries, and state-owned companies to draw attention and express dissent. These attacks are often timed to coincide with elections, public holidays, or major social events.
• Rapid growth of online services. Indonesia is undergoing a fast digital transformation, while cybersecurity maturity across regions remains uneven.
• Device vulnerability. Many users connect devices with default security settings, making them easy to compromise and incorporate into botnets.

Komdigi Jateng regularly experienced service disruptions caused by abnormal traffic spikes that affected system stability and user interactions.

This created several risks:

• Potential downtime of government digital services.
• Reduced system performance during traffic surges.
• Degraded user experience, including slow page loading and limited access to services.
• Reputational risks. Government platforms in Indonesia are used daily by millions of citizens, so even short outages caused by DDoS attacks can trigger public concern.

Komdigi Jateng needed an anti-DDoS solution that could provide real-time automated protection without affecting service performance.

Solution: 5 Reasons to Choose StormWall

Komdigi Jateng included StormWall among the shortlisted anti-DDoS providers during its assessment process. The engagement originated via our partner ION Network, an integrated telecom provider supporting Indonesia’s digital infrastructure expansion.  

After extensive research and testing, Komdigi Jateng selected StormWall based on the following advantages:

1. Fast and seamless deployment.
2. Real-time DDoS detection and protection.
3. Fully automated attack mitigation.
4. Stable service performance during traffic spikes.
5. 100% localized solution. Local scrubbing center (PoP) in Jakarta ensures low latency, keeps data within the country, and improves traffic filtering reliability. Supported by a local team and a dedicated Bahasa Indonesia website.  

“For us, it is crucial that StormWall effectively filters malicious traffic before it reaches our core infrastructure. This approach ensures service continuity and operational stability,”

says Fajar Andi, Head of Network Division, Komdigi Jateng.

Deployment: Enhanced Protection without Service Disruption

The StormWall for Networks solution was deployed within a single day, without disrupting ongoing government services. Thanks to prompt and professional support from our technical team, the transition to enhanced protection was seamless and had no impact on public-facing services.

The solution was implemented using BGP routing. All incoming traffic is redirected to StormWall’s filtering centers, where it is cleaned before reaching Komdigi Jateng’s servers.

Monthly traffic before and after cleaning

The organization actively uses the Mitigations section in the Client Portal to configure custom protection rules for different IP addresses.

Results: Greater Reliability, Stability, and Public Trust

After implementing StormWall, Komdigi Jateng achieved:

• Always-on DDoS protection.
• A significant reduction in downtime.
• Improved service stability.
• Optimal performance during traffic spikes.
• Increased overall reliability and security of digital services.

The solution not only strengthened technical resilience but also boosted confidence in the digital services provided to the public.

“After implementing StormWall, attacks are detected and blocked automatically, and downtime has been significantly reduced. Our services are now much more stable, secure, and reliable,”

adds Fajar Andi, Head of Network Division, Komdigi Jateng.