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Privacy Policy

Last Updated: January 1st, 2025

This Privacy Policy (“Policy”) outlines the personal information that StormWall FZC–LLC, License No: 4202594.01 (“StormWall”, “we”, “us” or “our”) gathers, how we use that personal information, and the options you have to access, correct, or delete such personal information.

StormWall is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://stormwall.network (the “Website”) or use our services.

This Policy complies with the UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (UAE DPL), the General Data Protection Regulation (GDPR), and other applicable international laws.

Our mission to help build a better Internet is rooted in the importance we place on establishing trust with our Customers, users, and the Internet community globally. To earn and maintain that trust, we commit to communicating transparently, providing security, and protecting the privacy of data on our systems.

We keep your personal information personal and private. We will not sell or rent your personal information. We will only share or otherwise disclose your personal information as necessary to provide our Services or as otherwise described in this Policy, except in cases where we first provide you with notice and the opportunity to consent.

1. Policy Application

This Policy applies to StormWall’s collection, use, and disclosure of the personal information of the following categories of data subjects:

Attendees: Those who visit our offices or provide their information to StormWall or StormWall representatives when they attend or register to attend StormWall-sponsored events or other events at which StormWall (and/or its representatives) participates, as well as those who participate in StormWall’s studies such as user experience research.

Website Visitors: Those who visit our Websites, including those who may opt to provide an email address or other contact information to receive communications from StormWall, fill out a survey, or provide feedback. For the purposes of this Policy, “Websites” refer collectively to www.stormwall.network as well as any other websites StormWall operates for its own behalf and that link to this Policy. For clarity, “Websites” does not include any sites owned or operated by our Customers, including where we serve as Registrar.

Customers: Individuals or entities who enter into a subscription agreement with StormWall (or its authorized partner) and to whom StormWall provides Services pursuant to such agreement. For purposes of this Policy, “Services” shall refer to all of the cloud-based solutions offered, marketed, or sold by StormWall or its authorized partners that are designed to increase the performance, security, and availability of Internet properties, applications, devices, and networks, along with any software, software development kits, and application programming interfaces (“APIs”) made available in connection with the foregoing.

Administrative Users: Those with login credentials for a StormWall account and/or those who administer any of the Services for a Customer. In some cases, an Administrative User and Customer may be the same individual. In other cases, an Administrative User may be an agent acting on behalf of a Customer

End Users: Those who (i) access or use our Customer’s domains, networks, websites, application programming interfaces, and applications, or (ii) Customers» employees, agents, or contractors, who access or use Services.

This Policy also does not apply to our Customer’s domains, websites, APIs, applications, and networks, which may have their own terms and privacy policies. Our Customers are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, including those relating to the collection of personal information, in connection with the use of our Services by End Users with whom our Customers interact.

StormWall’s Websites and Services are not intended for, nor designed to attract, individuals under the age of eighteen. StormWall does not knowingly collect, process or share personal information from any person under the age of eighteen. To the extent we become aware that we have the personal information of a person under the age of eighteen, we will delete that information.

When StormWall is a reverse proxy, our IP addresses may appear in WHOIS and DNS records for websites using our Services. We are a conduit for information controlled by others. It is our Customers and their users who are responsible for the content transmitted across our network (e.g., images, written content, graphics, etc.).

2. Information We Collect (Categories of Data Subjects)

2.1. Attendees

Name, email address, and other contact information: We may ask for and collect personal information such as your name, address, phone number and email address when you visit our offices, register for or attend a sponsored event or other events at which StormWall (and/or its representatives) participates, or participate in StormWall’s studies such as user experience research.

Image and voice: When you participate in a StormWall study, we may ask for your permission to record your voice and/or image during your participation in the study.

2.2. Website Visitors

Name, email address, and other contact information: We ask for and — at your option — collect personal information from you when you submit web forms on our Websites, including opportunities to sign up for and agree to receive email communications from us. We may ask you to submit such personal information if you choose to use interactive features of the Websites, including participation in surveys, contests, promotions, sweepstakes, or studies, requesting customer support, submitting feedback, or otherwise communicating with us. We will send such communications in accordance with applicable law.

Log files: Just as when you visit and interact with most websites and services delivered via the Internet, when you visit our Websites, we gather certain information and store it in log files. This information may include but is not limited to Internet Protocol (IP) addresses, system configuration information, URLs of referring pages, and locale and language preferences.

Cookies and other tracking technologies: We may use cookies and other information-gathering technologies for a variety of purposes, such as providing us with information about how you interact with our Websites and assisting us in our marketing efforts. Note that if you disable cookies entirely, StormWall’s Websites may not function properly. We may also use cookies and similar technologies to provide you advertising on third-party sites based upon your browsing activities and interests.

Material contributed in Interactive Areas: The Websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features (“Interactive Areas”). If you choose to participate in any of these Interactive Areas, please be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it. If you wish to remove your personal information from any of our Interactive Areas, please see the Section 8, below.

2.3. Customers and Administrative Users

Customer Account Information: When you register for an account, we collect contact information. Depending on subscription level, this contact information may include your Customer name, the email address(es) of your account administrator(s), telephone number, and addresses necessary to and delivery of Services. In addition, when you use the Services, we collect information about how you configure your account and the Services (e.g., firewall settings for the domains you administer). We refer to all of this information collectively as “Customer Account Information” for the purposes of this Policy. Customer Account Information is required to enable your access to your StormWall account and Services. By providing us with any personal information, you represent that you are the owner of such personal information or otherwise have the requisite consent to provide it to us. We also maintain logs of Administrative Users’ activity (e.g., actions taken to configure settings in Customers» account).

Payment information: We do not collect or store payment information directly. Instead, all payment and billing information is handled securely by our payment processing partners, such as Stripe or PayPal. When you sign up for one of our paid Services, you will be redirected to the payment processor’s platform to complete your transaction. The information you provide, such as credit card details or billing address, will be collected and stored by the payment processor according to their privacy policies. Our Company does not store full credit card numbers, personal account numbers, or any other sensitive payment data.

Crash Reports: When our Services encounter an unexpected error, you may be asked to submit a crash report, which may contain personal information. You will have an opportunity to review the content of the report prior to submitting the report to us.

2.4. End Users

StormWall processes End Users’ interactions with Customer’s Internet Properties and the Services. This information is processed when End Users access or use our Customers’ domains, websites, APIs, applications, devices, end points, and networks that use one or more of our Services, and when End Users access or use Services. The information processed may include but is not limited to IP addresses, traffic routing data, system configuration information, and other information about traffic to and from Customers’ websites, devices, applications, and/or networks.

The End User data that we make available to our Customers via the Service dashboard or other online interface are specifically defined as “Customer Logs”.

2.5. Registrants

Contact and domain information: We collect data such as domain name and status, contact information (such as name, organization, address, phone number and email address), name server, DNSSEC, and Form of Approval (i.e., full WHOIS capture at time of transfer into our system, including the IP address that initiated the transfer).

2.6. Network Data

StormWall collects and stores Network Data, which are models, observations, reports, analyses, statistics, databases and other information created, compiled, analyzed, generated or derived by StormWall from server, network or traffic data generated by StormWall in the course of providing the Service, including information required to help StormWall identify, analyze, mitigate, prevent, and block malicious activities on StormWall’s network. Examples of Network Data include service uptime and service availability metrics, request volumes, error rates, cache rates, origin and nature of malware, and IP threat scores.

3. How We Use Information We Collect

StormWall only processes personal information in a way that is compatible with and relevant to the purpose for which it was collected or authorized. As a general matter, for the categories of data described in Section 2 above, we may use your personal information to:

Provide, operate, maintain, improve, and promote the Websites and Services for all users of the Websites and Services;

Enable you to access and use the Websites and Services;

Process and complete transactions, and send you related information, including purchase confirmations and invoices;

Send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages;

Comply with legal obligations as well as to investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities;

For other purposes for which we obtain your consent.

In addition, we may use the information we collect from Attendees, Websites Visitors, and Registrants, as well as Customer Account Information for the following purposes:

Send commercial communications, in accordance with your communication preferences, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events about us and our partners; and send other news or information about us and our partners. See Section 9 below for information on managing your communication preferences;

Process and deliver contest or sweepstakes entries and rewards;

Monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes;

Personalize the Websites and Services, including by providing features or content that match your interests and preferences;

To register visitors to our offices and to manage non-disclosure agreements that visitors may be required to sign, to the extent such processing is necessary for our legitimate interest in protecting our offices and our confidential information against unauthorized access.

Information from Third Party Services. We may combine information we collect as described in Section 2 above with personal information we obtain from third parties. For example, we may combine information entered on a StormWall sales submission form with information we receive from a third-party sales intelligence platform vendor to enhance our ability to market our Services to Customers or potential Customers.

4. Data Aggregation

StormWall may aggregate data we acquire about our Customers, Administrators, and End Users. For example, we may assemble data to determine how Web crawlers index the Internet and whether they are engaged in malicious activity or to compile web traffic reports and statistics. Non-personally identifiable, aggregated data may be shared with third parties.

5. Information Sharing

We work with other companies who provide us with services that help run our business and the Service (“Service Providers”). These companies provide services to help us deliver customer support, process credit card payments, manage and contact our existing Customers and Administrators as well as sales leads, provide marketing support, and otherwise operate and improve our Services. These Service Providers may only process personal information pursuant to our instructions and in compliance both with this Privacy Policy, the contracts we have in place with such Service Providers, and other applicable confidentiality, data protection, and security measures and regulations.

Specifically, we do not permit our Service Providers to sell any personal information we share with them or to use any personal information we share with them for their own marketing purposes or for any purpose other than in connection with the services they provide to us.

Service Providers processing UAE residents' data are contractually obligated to comply with UAE DPL and GDPR.

In addition to sharing with Service Providers as described above, we also may share your information with others in the following circumstances:

With our resellers and other sales partners who may help us distribute the Services to Customers;

With an app developer when you install an app from App Marketplace;

In the event of a merger, sale, change in control, or reorganization of all or part of our business;

When we are required to disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

Where we have a good-faith belief sharing is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our Website Terms of Use, and/or Agreements; or as otherwise required to comply with our legal obligations;

As you may otherwise consent from time to time.

Additional Information on Sharing

Marketing & Advertising Partners. Our marketing and advertising partners may collect or receive personal information about you and/or collect certain information about your interactions with our Websites, or your email communications with StormWall, including through the use of cookies, beacons, and similar technologies, in order to gain insights that may help us market and advertise our services to you. You may opt out of such sharing by emailing us at privacy@stormwall.network.

In addition, we may also provide these marketing and advertising partners with your email address or other limited account information. You may opt out of such sharing by emailing us at privacy@stormwall.network.

These partners» use of your information will be based on their own privacy policies. We share this personal information for our business purposes.

7. International Information Transfers

StormWall is a UAE and EU based, global company. We primarily store your information in the United Arab Emirates and in the European Economic Area. To facilitate our global operations, we may transfer and access such information from around the world, including from other countries in which the StormWall has operations for the purposes described in this Policy.

Whenever StormWall transfers personal information originating from one country to another StormWall company or a third party service provider or partner in a different country, we will implement appropriate safeguards, consistent with the laws of the territory from which the data is exported.

In compliance with UAE DPL, personal data of UAE residents is stored and processed within the UAE, unless explicit consent is obtained for cross-border transfers. Transfers outside the UAE are conducted only to jurisdictions approved by the UAE Data Office or under safeguards such as Standard Contractual Clauses (SCCs).

If you have any questions about or need further information concerning the safeguards StormWall has in place to protect your personal information, please contact us at privacy@stormwall.network.

8. Data Subject Rights and Choices

StormWall recognizes individuals’ data protection rights. You have the right to access, correct, update, port, or delete your personal information, right to object to automated decision-making, including profiling and to restrict or object to the processing of your personal information (each of these a “Rights Request”). You may email us at privacy@stormwall.network with any Rights Request, and we will respond within thirty (30) days. Customers and Administrative Users also can access, correct, export, or update their Account Information by editing their profile or organization record at StormWall.com.

Please note that before we can complete your Rights Request, we will need to verify that your identity matches that of the data in which you are requesting to exercise your rights. You can expect a verification email under separate cover, to the email address associated with your personal information on file. If you are making a Rights Request on behalf of another individual as an authorized agent, we require that either (a) the data subject must verify their identity and directly confirm with StormWall they provided the authorized agent permission to submit the Rights Request, (b) the authorized agent must be provided power of attorney by the data subject in accordance with the law of the data subject’s jurisdiction, or (c) the Rights Request must otherwise be submitted in accordance with applicable privacy law.

For any Rights Request, we will need to verify a requestor is inquiring about their own information before we can assist. Where a Rights Request may implicate the personal information of another individual, we must balance the request against the risk of violating another person’s privacy rights. We will comply with Rights Requests to the extent required by applicable law. In the event that your Rights Request is denied, you may appeal our decision by submitting to appeal to privacy@stormwall.network and we will respond within sixty (60) days. In the EEA, the UK, and Switzerland, you also have the right to lodge a complaint with a supervisory authority.

9. Communication Preferences

StormWall will send you commercial communications based on the communication preferences in your account settings. StormWall also will send you service-related communications. You may manage your receipt of commercial communications by clicking on the “unsubscribe” link located on the bottom of such emails, through your account settings if you have a StormWall account, or you may send a request to privacy@stormwall.network.

10. Data Security, Data Integrity and Access

We take all reasonable steps to protect information we receive from you from accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. We have put in place appropriate physical, technical and administrative measures to safeguard and secure your information, and we make use of privacy-enhancing technologies such as encryption, access controls, and regular security audits, as mandated by GDPR and UAE DPL. If you have any questions about the security of your personal information, you can contact us at privacy@stormwall.network.

11. Data Retention

We store your personal information for a period of time that is consistent with the business purposes set forth in Section 3 of this policy or as long as needed to fulfill and comply with legal obligations. The criteria we used to determine how long we store your personal information will vary depending on several different factors. We typically consider the following when determining data retention:

The purpose for collecting the personal information in the first place. For example, if you have an active account with us, we need to keep your contact information during the entirety of that time in order to provide you with support or contact you regarding your account;

The volume, nature, and sensitivity of the personal information we are processing;

The potential risk of harm from unauthorized use or disclosure of the personal information;

Whether we can achieve the purposes for processing with less data or through other means;

Legal requirements that may apply to the data, such as applicable statutes of limitation or contractual obligations.

When the data retention period expires for a given type of data, we will delete or destroy it. If, for technical reasons, we are unable to do so, we will implement appropriate security measures to prevent any further use of such data.

12. Notification of Changes

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Revision Date. We encourage you to review this page regularly.

If we make changes to this Policy that we believe materially impact the privacy of your personal information, we will promptly provide notice of any such changes (and, where necessary, obtain consent), as well as post the updated Policy on this website noting the effective date of any changes.

13. English Language Controls

Non-English translations of this Policy are provided for convenience only. In the event of any ambiguity or conflict between translations, the English version is authoritative and controls.

14. Dispute Resolution

In the event of any disputes or disagreements arising from the processing of personal data or this Privacy Policy, the parties agree to resolve the matter amicably through negotiation. If the dispute cannot be resolved through negotiation, the disputes shall be subject to the exclusive jurisdiction of the courts of UAE under the rules of the Dubai International Arbitration Centre (DIAC).

The parties may mutually agree to submit the dispute to arbitration under the rules of a recognized arbitration body. The arbitration shall take place in Bratislava, Slovak Republic, and the decision of the arbitrator(s) shall be final and binding on both parties.

If you believe that your rights under applicable data protection laws have been violated, you may lodge a complaint with the relevant supervisory authority. For individuals in the European Economic Area (EEA), the UK, or Switzerland, this includes the data protection authority in your country of residence. For residents of the UAE, complaints may be submitted to the UAE Data Office. StormWall commits to cooperating with all applicable authorities to resolve disputes in accordance with the law.

15. Contact Information

StormWall FZC–LLC

Business Center, Sharjah Publishing City, Sharjah, UAE
License No: 4202594.01

Email: privacy@stormwall.network

Phone: +1 (646) 491-6259 (International) | +44 20 3695 6722 (Europe)