Keeping Indonesian Cloud Provider Afloat Amid DDoS Tsunami: IDCloudHost Success Story

In a world where financial transactions occur every second, patients schedule medical appointments online, and government services are delivered digitally, cloud providers have become absolutely essential. For them, high infrastructure resilience isn’t just a KPI—it’s the foundation of their entire business.

The story of Indonesia’s cloud leader IDCloudHost shows how a provider can tackle emerging cybersecurity challenges and implement a solution that not only addresses these problems but also unlocks new opportunities for growth. Read the full story below.

Customer: IDCloudHost 

IDCloudHost is the #1 Cloud and Infrastructure service provider in Indonesia, operating 9 top-tier Data Centers and trusted by more than 600,000 customers across various sectors. With a wide range of products and services including Cloud, Server, Website, and Hosting solutions, IDCloudHost is committed to delivering the best technology solutions that support business digitalization, as well as digital transformation for organizations and institutions in Indonesia.

IDCloudHost’s mission is to ensure the stability of its clients’ systems and applications. Every minute of downtime results in tangible financial losses, reputational damage, and potential regulatory penalties. For this reason, the IDCloudHost team approaches security and infrastructure resilience with such exceptional care.

Business Challenge: A DDoS Tsunami Hits Asia

IDCloudHost is a fast-growing company. As it strengthened its leadership in the Indonesian cloud market, it increasingly became a target for cybercriminals. National online sales, periods of political or social tension—all of these events were regularly accompanied by powerful DDoS attacks. There has been no shortage of such incidents in APAC in recent years, and the threat continues to grow annually—something our analytics fully confirms.

We’ve seen particularly high attacker activity in this region since early 2022. That’s when IDCloudHost experienced a sharp surge in DDoS attacks, including:

• Volumetric attacks: Aimed at saturating network bandwidth and causing traffic “jams.”
• Application-layer attacks: More sophisticated assaults designed to exhaust the resources of specific applications and servers.
  

At first, the team tried to fight back on their own—fine-tuning firewalls, manually filtering traffic. But it was like trying to stop a flood with a bucket. Engineers, whose role was to develop the infrastructure, were forced into constant “emergency mode,” manually mitigating attacks. This not only slowed the company’s growth but also exhausted employees and introduced systemic risks.

“For us, ensuring uninterrupted service is sacred. Any downtime hits our clients directly. In industries like finance or healthcare, even a minute of outage means real financial losses and a loss of trust. We realized that our basic in-house defenses were no longer able to handle the scale and complexity of modern threats. We needed a professional solution”

— Alfian Pamungkas Sakawiguna, CEO of IDCloudHost

Solution: When You Need More Than Just Anti-DDoS

The IDCloudHost team approached the search for protection carefully. They needed not just a vendor but a true technology partner. After a thorough market analysis, they chose StormWall—specifically, its network-level DDoS protection solution.

The key factors behind the decision included:

1. Proven expertise: StormWall had a strong track record of successfully mitigating complex, large-scale DDoS attacks across APAC. It was crucial that the solution had already faced threats of this magnitude—and that the provider understood the business realities and local specifics of protecting organizations in Indonesia.
2. Technology flexibility: BGP-based traffic rerouting was an ideal fit for IDCloudHost’s distributed infrastructure. It enabled the team to manage traffic flow across all data centers without altering their network architecture.
3. Power without compromise: The solution could absorb massive volumes of malicious traffic while keeping legitimate services fully operational. Latency for end users was minimized to the absolute minimum.

From Deployment to Partnership

IDCloudHost began deploying the protection solution in 2022. The entire setup and testing process took just a few days.

The most delicate task was precisely synchronizing BGP configurations with the provider’s complex, distributed network. Any mistake could have caused unintended routing issues. However, StormWall’s technical team provided hands-on, round-the-clock support, ensuring the process was completed quickly and without disruptions.

The successful deployment—and the first weeks under full protection—proved that the DDoS problem had been solved 100%. But the story didn’t end there.

The IDCloudHost team realized they could now offer their customers not only a stable cloud platform but also an additional, highly valuable service: professional DDoS protection. This marked the moment IDCloudHost transitioned from our client to our official partner.

“Once we saw that StormWall’s solution worked flawlessly right out of the gate and truly solved the problem for our customers, an idea emerged: why not offer this protection as a service ourselves? It was a logical move to enhance our value proposition in a market where uptime is critical,” says Alfian Pamungkas Sakawiguna, CEO of IDCloudHost. “Now we provide clients not just with infrastructure, but with genuine peace of mind”.

Results: Growing the Business Together

Three years after implementation, IDCloudHost reports impressive outcomes:

• 100% availability: All protected services—including mission-critical ones—remained completely uninterrupted by DDoS attacks, even during the most severe incidents.
• All attacks mitigated: The system successfully neutralized numerous large-scale attacks that previously could have caused major disruptions.
• Internal resources unlocked: The engineering team was finally freed from acting as “firefighters.” Their time and expertise can now be devoted to developing services and infrastructure rather than combating routine threats.
• Stronger business reputation: IDCloudHost strengthened its reputation not just as a technology provider but as a security-focused one. Reliability has become their new competitive advantage, boosting trust among both existing and potential customers.

“The results have exceeded our expectations,” Alfian Pamungkas Sakawiguna, CEO of IDCloudHost concludes. “Over three years, not a single minute of downtime due to DDoS, even during peak attack periods. It’s not just a ‘shield’; it’s the foundation that lets our clients run their businesses without constantly looking over their shoulder for threats. A partnership like this is exactly what the market needs, and we’re glad to be at the forefront.”